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JOINT-CONTROLLERS: Parques Reunidos Servicios Centrales, S.A. and Madrid Theme Park Management, S.L.U. PURPOSE: sending emails to recover your cart. If you do not complete the purchase, you will receive a brief survey about your experience during the purchase process. LAWFUL BASIS: consent of data subject. RIGHTS: you may withdraw your consent, or exercise your right of access, rectification, erasure, and other rights legally established by sending your request at dpo@grpr.com. + INFO: here.

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For any issues related to tickets purchased on our website, please fill out the form on the right by selecting the following options REQUEST = INFORMATION REQUEST and SUBJECT = ISSUE WITH YOUR TICKET. Then, describe your case in the comments section, including the locator code of your tickets.

*If you have purchased your tickets through a travel agency or any channel other than our website, we recommend contacting the point of purchase directly for any inquiries or assistance.

Customer Service Hours: Monday to Friday: from 09:00h to 20:00h. Weekends and public holidays: from 10:00h to 18:00h.