General rules and recommendations of our parks

Safety is a shared responsibility. We expect visitors to Warner Beach (hereinafter, the “Park”) to exercise good judgment and behave responsibly in order to safeguard both their own health and safety and that of those under their care, especially minors, for whom they are responsible and whom they must supervise at all times.

In this regard, visitors (i) must READ AND COMPLY WITH all rules, signs, warnings, and written recommendations, and use the leisure facilities appropriately, as well as any safety equipment provided, where applicable; and (ii) COMPLY WITH AND RESPECT all instructions and guidance given by our staff.

It is essential that visitors who are responsible for persons who, either because they are minors or because they have a disability, are unable to read or properly understand the written rules, signs, warnings, and/or recommendations, explain them to such persons and remind them whenever necessary, without prejudice to the assistance that Park staff may provide.

Therefore, visitors must act responsibly both with regard to their own health and safety and that of the persons under their care, as well as other people around them.

Each visitor undertakes to maintain civil and considerate behavior and agrees to (i) treat other visitors, Park staff, and the facilities themselves with respect, and (ii) preserve and respect the flora and fauna of the surrounding environment.

Visitors who, at the discretion of Park staff, fail to comply with the rules and staff instructions and/or behave irresponsibly and/or disrespectfully toward other visitors and/or Park staff may be expelled from the Park without any right to claim a refund. Furthermore, if such visitors hold any season pass for leisure parks managed by GRUPO PARQUES REUNIDOS (“Bono Parques”), measures may be applied including withdrawal or cancellation of the Bono Parques for serious breaches, or temporary withdrawal or suspension of the Bono Parques for minor breaches, in accordance with the General Terms and Conditions of this product, available at: https://www.bonoparques.es/terminos-y-condiciones.

Finally, the Park reserves the right to report such behavior to the competent authorities.

Please consult the specific guidelines and rules posted at the entrance to each leisure attraction, as well as the Park’s general operating rules described below.

Likewise, it is essential that visitors responsible for persons who cannot read or properly understand the written rules, signs, warnings, and/or recommendations (for example, minors or persons with disabilities) explain them and remind them whenever necessary, without prejudice to the assistance that Park staff may provide as needed. The Park provides specific information for visitors with disabilities at:
https://parquewarnerbeach.parquewarner.com/prepara-tu-visita/personas-y-servicios/personas-con-discapacidad

REGULATIONS IN THE BATHING AREA:

WARNING! Assess your physical and emotional condition BEFORE simply “Doing It”

The attractions and other Park facilities may provide our visitors with wonderful memories and thrilling fun! However, both the attractions and water facilities can also be adrenaline‑pumping activities that place your body under strain through different forces (centrifugal and centripetal), acceleration, speed, and rapid and unpredictable movements, which may push you in different directions and may cause, among other effects, muscle strain and stress on the neck and back, as well as increased heart rate and elevated blood pressure.

THEREFORE, IT IS VERY IMPORTANT THAT YOU DO NOT PARTICIPATE, OR ALLOW A PERSON UNDER YOUR CARE TO PARTICIPATE, IN ANY ATTRACTION OR ACTIVITY IF YOU ARE UNDER THE INFLUENCE OF ALCOHOL, ANY MEDICATION, OR ANY OTHER INTOXICATING SUBSTANCE THAT MAY AFFECT HEALTH, THE SENSES, MENTAL SHARPNESS, REFLEXES, AND COORDINATION.

DO NOT PARTICIPATE, OR ALLOW A PERSON UNDER YOUR CARE TO PARTICIPATE, IN ANY ATTRACTION OR ACTIVITY IF YOU SUFFER FROM, HAVE SUFFERED FROM, OR BELIEVE YOU MAY SUFFER FROM ANY MEDICAL CONDITION, PRE‑EXISTING HEALTH PROBLEM, OR INJURY, INCLUDING, WITHOUT LIMITATION, HEART, NEUROLOGICAL, MUSCULAR, BACK, NECK, BONE, JOINT, TENDON, LIGAMENT, BRAIN, EYE, OR EAR INJURIES, OR ANY OTHER ILLNESS OR INJURY THAT MAY BE TRIGGERED OR AGGRAVATED BY USE OF THE ATTRACTION OR BY PARTICIPATION IN THE ACTIVITY.

YOU MUST ALSO NOT USE THE ATTRACTIONS, UNLESS OTHERWISE INDICATED, IF YOU ARE PREGNANT OR SUSPECT THAT YOU MAY BE, IF YOU HAVE UNDERGONE SURGERY IN RECENT MONTHS, OR IF YOU ARE STILL CONVALESCING OR RECOVERING FROM ANY ILLNESS, AILMENT, TREATMENT, OR MEDICAL PROCEDURE.

ONLY YOU CAN DETERMINE THAT YOU ARE PHYSICALLY AND MENTALLY IN APPROPRIATE CONDITIONS TO PARTICIPATE SAFELY IN AN ATTRACTION OR OTHER ACTIVITY.

THE PARK CANNOT GUARANTEE YOUR HEALTH, OR THAT OF THE PERSONS UNDER YOUR CARE: YOU MUST DETERMINE THAT YOU, OR THE PERSONS UNDER YOUR CARE, ARE IN A SUITABLE STATE AND CONDITION TO USE AN ATTRACTION OR CARRY OUT AN ACTIVITY, AS WELL AS ENSURE THAT YOU COMPLY WITH THE AGE, WEIGHT, AND HEIGHT LIMITATIONS ESTABLISHED IN THE OPERATING RULES.

REMEMBER THAT YOU ASSUME THE RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE. IF YOU HAVE ANY QUESTIONS, OUR STAFF WILL BE HAPPY TO ASSIST YOU.

A) Access and Use Rules and Conditions

1. The Park and its different facilities have limited capacity.
   
   
2. Access to the Park premises with any pets is not permitted, except for duly accredited assistance animals, such as guide dogs.
   
   
3. Access to the Park premises with bicycles, skates, scooters, and similar items is prohibited.
   
   
4. For safety reasons, access to certain attractions is restricted, whether due to age, height, and/or physical condition. Please check at the entrance of each attraction for the applicable access restrictions. You may also make your inquiry on the Park’s website. Height measurements are taken with footwear on.
   
   
5. The Park provides specific information for visitors with disabilities. Please note that it is very important to read this information together with the corresponding access conditions before purchasing reduced‑rate tickets for persons with disabilities and/or visiting the Park.
   
   
6. Some attractions, restaurants, shops, and/or leisure activities may remain closed for organizational or technical reasons, which may include maintenance, repair, upgrading, and/or improvement operations, as well as for weather‑related reasons that make their opening impossible or inadvisable for safety reasons, or due to the technical limitations of the attractions or facilities as a result of rain, hail, snow, wind, or temperature changes. The Park will endeavor to provide advance notice as far as possible through its website, official social media profiles, and Park information points.
   
   
7. Show schedules are for guidance purposes only and may be modified at any time. Consequently, the Park reserves the right to modify, suspend, or cancel scheduled shows, in whole or in part, including the total or partial removal or alteration of certain scenes, elements, acts, or acrobatics, when technical, operational, safety, weather‑related, or any other reasons arise which, at its sole discretion, make their performance impossible or inadvisable.
   
   
8. To temporarily leave the Park premises, it will be mandatory to inform ACCESS staff before leaving, as re‑entry will require proper identification by means of a stamp or any other identification method established by the Park. Failure to do so may result in denial of access to the facilities. Please note that, depending on the type of ticket or Bonoparques held, re‑entry to the Park once it has been left may not be permitted. Please review the terms and conditions and consult our ACCESS staff.
   
   
9. All types of sales and the distribution of pamphlets, leaflets, or products within the Park facilities are prohibited, except those expressly authorized by the Park.
   
   
10. In this amusement Park, photographs are taken, if you so wish, at the Park entrance and automatically on certain attractions. Likewise, there are duly accredited photographers who, if you wish, may take photographs during your visit to the Park. These photographs are intended solely to serve as souvenirs for visitors. Unless expressly stated otherwise, such photographs will be destroyed at the end of the day, with no possibility of recovery. Please inquire at the Park ticket offices, the information office, or at the entrance to each attraction about where you may view and purchase photographs. Under no circumstances will photographs be sold to persons other than or unrelated to those appearing in them. For any questions, comments, or inquiries regarding this information, you may contact us at dpo@grpr.com.
    
    
11. The Park is committed to protecting the privacy and personal data of its visitors. You may consult information regarding the processing of personal data through the Park’s website in the Privacy Policy. In accordance with applicable regulations, any other processing of personal data that may take place during or in connection with your visit will be duly informed and must have the appropriate legal basis prior to being carried out. For any additional inquiries, you may contact the DPO at dpo@grpr.com.
    
    
12. Please note that the Park aims to ensure visitors enjoy the fullest possible themed experience, as well as to maintain facilities in appropriate hygienic and clean conditions. Therefore, the consumption of food and beverages outside designated areas is not permitted. The restaurant terraces throughout the Park are for the exclusive use of customers who have purchased food at one of the Park’s dining establishments. Access to the Park with food or beverages from outside is not permitted, regardless of whether they are carried individually or stored in items such as backpacks, coolers, shopping carts, among others, except in the case of infant food (babies) and/or when medically prescribed and duly accredited.
    
    
13. Access for minors under 14 years of age who are not accompanied by an adult responsible for their care and behavior is prohibited.

B) Safety Rules

1. The sale and consumption of alcoholic beverages and tobacco are strictly prohibited for persons under 18 years of age.
   
   
2. For safety reasons, the Park reserves the right to allow duly authorized personnel to inspect backpacks, handbags, bags, or other luggage in the cases and within the limits established by law.
   
   
3. Visitors are advised to keep a close watch over their personal belongings, as the Park is not responsible for loss, theft, robbery, or damage they may suffer during their stay.
   
   
4. Smoking (including vaping devices and electronic cigarettes) is prohibited throughout the Park premises, except in areas specifically designated and clearly signposted for this purpose. The Park reserves the right to expel from the premises any person who, having been requested by Park staff to comply with this rule, continues to fail to do so.
   
   
5. The use of remotely piloted aircraft in the Park is prohibited.
   
   
6. The use of selfie sticks on attractions is prohibited to ensure visitor safety. The Park reserves the right to expel from the Park any person who, having been requested by Park staff to comply with this rule, continues to fail to do so.

C) Ticket and Pass Rules

1. The ticket price, or where applicable the Bono Parques, is refundable only in cases provided for by applicable regulations.
   
   
2. The Park admission ticket or, where applicable, the corresponding Bono Parques must be kept throughout your stay and shown to Park and/or security staff upon request. The Park reserves the right to expel from the premises any person found therein without a valid admission ticket or Bono Parques.
   
   
3. If your ticket includes a free accompanying guest, access must be granted at the same time as the ticket holder and upon their first entry to the Park.
   
   
4. Certain attractions, services, shows, and/or leisure activities within the Park premises are not included in the ticket price. For further information, please inquire at the information point at the Park entrance or on the Park’s website.

D) Parking Rules

1. Access tickets for the parking facilities of Parque Warner and Parque Warner Beach may be purchased at the parking ticket offices and on the website. Parking rates and operating rules are displayed prominently for all visitors prior to entering the parking area.
   
   
2. The parking access ticket entitles the holder to park a single vehicle on the same day the ticket is issued, from opening time until closing time.
   
   
3. Reserved parking spaces for persons with disabilities, motorcycles, and caravans are available and clearly marked.
   
   
4. Parque Warner and Parque Warner Beach offer a “Covered Parking” facility, the use of which is subject to space availability—spaces being limited—and a specific fee.
   
   
5. Parque Warner and Parque Warner Beach reserve the right to remove any vehicle from the parking area and relocate it outside their facilities if it is improperly parked or if, at closing time, the vehicle has not been removed by its owner and remains on the premises. In both cases, all costs incurred shall be borne by the vehicle owner.
   
   
6. Unattended parking. Parque Warner and Parque Warner Beach shall not be liable for damage to or theft of items left inside parked vehicles. It is the owner’s responsibility to remove non‑fixed and removable accessories, as well as any other items or belongings inside the vehicle, in accordance with applicable regulations.

E) Coexistence Rules

1. Out of courtesy and respect for others, cutting in line or holding places for other persons is not permitted. Please respect and wait for your turn.
   
   
2. In order to preserve hygiene, courtesy, and respect for others, during your stay at the Park you may not remain in swimwear, without footwear, or with your torso uncovered (except at Warner Beach).
   
   
3. So that all visitors may enjoy the attractions, at the end of each ride you must exit the vehicle, float, or splash‑down pool promptly, following staff instructions and using the designated exit route. To ride the attraction again, waiting lines must be respected once more.
   
   
4. Visitors must take care of their belongings at all times and are strongly advised not to leave them unattended, especially on towels, sun loungers, etc. The Park provides a locker service available for hire upon arrival. The Park is not responsible, for causes not attributable to the Park, its facilities, or its staff, for damage to or loss of visitors’ belongings that have not been deposited in the lockers.
   
   
5. Photography and/or video recording is prohibited in the Park, or with any of its characters and/or themed areas, where behavior, gestures, clothing, symbols, and/or accessories that are disrespectful, obscene, unlawful, racist, xenophobic, or that in any other way violate human dignity or are inappropriate in a family‑ and child‑oriented leisure context and/or breach Park operating rules are visible. Likewise, the Park reserves the right not to take and/or sell photographs and/or videos in which such behavior is observed.
   
   
6. The Park does not provide a public address system for broadcasting personal messages.

F) Breaches

The Park reserves the right of admission and expulsion from its facilities, without any right to compensation for visitors so denied admission or expelled, for persons who seriously breach the rules listed herein. Additionally, where such visitors are Bono Parques holders, measures may be applied including revocation or cancellation of the Bono Parques for serious breaches, or temporary withdrawal or suspension of the Bono Parques for minor breaches, in accordance with the General Terms and Conditions of this product, available at https://www.bonoparques.es/terminos-y-condiciones.

Likewise, without prejudice to the foregoing, the Park expressly reserves the right of non‑admission or expulsion from its facilities of persons who seriously breach the rules listed below or fall into any of the following situations:

1. Serious disturbance of order in the Park or its facilities, or the commission of any offense or infringement therein.
   
   
2. Improper use of tickets or Bono Parques (including fraudulent, deceptive, or bad‑faith use by the holder and/or resale or counterfeiting thereof). Only tickets purchased at authorized points of sale will be valid.
   
   
3. Bathing in fountains or water attractions not intended for such purpose.
   
   
4. Vandalism or causing damage to Park facilities or to employees’ belongings.
   
   
5. Behavior that seriously inconveniences or affects the enjoyment of other visitors and/or employees.
   
   
6. Failure to comply with Park staff instructions or with attraction operating rules, where this may endanger the physical integrity of the user or third parties.
   
   
7. Leaving minors or persons with disabilities under one’s care unattended, especially if they engage in the behaviors described in the preceding sections.
   
   
8. Leaving unattended minors or persons with disabilities who cannot swim in attractions intended for bathing shall be considered especially serious.
   
   
9. Consumption, sale, or distribution of any type of drug or narcotic substance within the Park premises. The Park will immediately expel anyone who violates this rule and will notify the relevant authorities.
   
   
10. Persons who show clear signs of intoxication or any other circumstance from which it may reasonably be inferred that they may disturb public order or peace.