Contact details for the Data Protection Officer (DPO): firstname.lastname@example.org or Paseo de la Castellana 216, planta 16, 28046, Madrid, Spain. If you have any queries about the processing of your personal data or would like to request a copy of the essential parts of the joint responsibility contract between the Data Controllers, you can contact the DPO via one of the aforementioned means.
We’ll process the personal data you provide us with through the form for the following purposes:
- Managing purchases of products and/or services. Your personal data will be processed to manage the purchase and payment of the product and/or service purchased and to email you a confirmation and a receipt for your purchase, along with your ticket. We will also ask for your date of birth to ensure that you are older than fourteen (14), since in accordance with European legislation on data protection, if not we would need the consent of your legal guardians/representatives to process your personal data. If, when purchasing this product and/or service, you used a promotion which is subject to certain specific conditions being met by the customer at the time of purchasing, bear in mind that staff at the ticket offices may ask you for the corresponding documentation to verify that these conditions have been met (e.g. large family card, ID card, etc.), without this involving the storage of this additional information by the Data Controllers. We will also process your data to respond to your information requests (by phone or email), incidents you may have had related to purchased products and/or services or complaints, or to contact you by email, SMS or phone to inform you about any circumstances that may affect your visit (e.g. weather, safety or public health issues, etc.).Legal basis: this processing will be carried out based on the contract maintained with you for the product and/or service purchased (general contract conditions). If you don’t provide your personal details, you won’t be able to purchase the product/service you want.
- Compliance of legal obligations. Your personal data and the transactional information related to the product or service you purchased will be processed to comply with the legal obligations applicable to the Data Controllers as a result of the contractual relationship established with you for this purchase and the processing of your personal data (tax, data protection and commercial obligations, services offered by information societies and electronic commerce, consumer and user protection, administrative, accounting and civil obligations, etc.).Legal basis: compliance with legal obligations applicable to the Data Controllers in accordance with EU Law and/or the applicable internal legal regime. Without your personal data, the Data Controllers will not be able to adequately comply with the aforementioned legal obligations.
- If it is necessary in order to comply with legal obligations applicable to the Data Controllers in accordance with European Union law and/or the internal legal framework, your personal data may be communicated to the relevant public authorities, judges, courts and/or prosecution service.
- Personal data may be processed by service providers hired by the Data Controllers. These providers will only access and process your personal data to carry out their services on behalf of the Data Controllers. They will always follow your instructions and will never be able to use this personal data for their own unauthorised purposes. Some of the sectors these providers work in include, but are not limited to, data security, technology, marketing, customer relationship management (CRM), etc.
You can withdraw your consent at any time or exercise your right to access, rectification, opposition, erasure, limitation, portability and to not be the subject of automated decisions, including the development of profiles, by sending your request to the DPO, along with a copy of your ID or equivalent official document so we can ensure that you are the owner of your personal data, using the email or postal address given at the upper header of this table.
If you agree to receive marketing information, remember that, in addition to the mechanisms mentioned above, you can also unsubscribe to stop receiving this kind of marketing information via the means provided for this purpose included in every marketing communication you receive, if you gave express authorisation.
You also have the right to file a claim with the Spanish Data Protection Agency to safeguard your rights by going to www.aepd.es